We at Dazzles Fashion and Costume Jewellery aims at complete customer satisfaction. We understand the intricacies of buying jewellery online. That is why, we have designed an easy and customer friendly return policy.
- Alternate Product Received - In an unlikely event of receiving a different product than what you ordered, please write back to us with in two days of receiving the product. Reach us at firstname.lastname@example.org
- Damaged Product Received - In case you receive your product in damaged condition, which is most probably due to in transit hassles, please write back to us with in 7 days of receiving the product. We will arrange pick up of damaged goods and process refunds.
- Hidden Charges in Return of goods - We don't ask for any kind of hidden charges from our customers. If the mistake is ours, we accept it with apologies and believe in correcting to meet our customer's satisfaction.
- Ideal way for return of any product - Whenever you intend to return the product back to us, follow the below mentioned to have complete benefit of our return policy -
- Do not tamper with the packaging material of the product
- Do not tamper the label and MRP barcode sticker of the product
- Return the good with complete material, be it the box or be it any small label.
- Inform with in the stipulated time to email@example.com
- Return Courier Service - Do not return the goods with your preferred courier service, unless agreed by us. Jewellery is a delicate item and needs special care for transit. We will always arrange pick up with our courier partners.
- Refund on Gift Vouchers - Unfortunately, we do not refund the value of purchased gift vouchers.
- Duration and Means of Refund - Once we receive the returned good in our warehouse, we will process your refund with in 7 working days.
- Exchange/Credit Note and Replacement - We always aim to fulfill our customers purchase desire. Hence in an unlikely event of customer dissatisfaction, we mostly try to send a replacement. We also process exchange and duly applicable credit note in consensus of our customer
Apart from all the above, we always like to reach out to our customers needs and understand their problems. You can always contact us and we will be more than eager to solve your problem in the best manner possible.
Happy Shopping with Dazzles Fashion and Costume Jewellery.